Returns & Exchanges

DhaagaDori is a brand owned by Founded Thoughts. These return rules apply to orders placed on this site.

If a piece arrives damaged, or if we sent the wrong one, write to us within 48 hours of delivery with your order number and clear photos of the piece and the packing.

We will replace the piece or refund you once we confirm the issue. Do not discard the packing until we have replied.

Because pieces are crocheted by hand and often made to order, we do not accept returns for a change of mind, colour preference, or size preference after dispatch.

If we agree to an exception in writing before you send anything back, we will say so in that mail. Unapproved returns may be refused.

Custom colours, wedding batches, and bulk quotes are made for that order. Once yarn is bought and work has started, that part of the order cannot be cancelled or returned.

The quote we send before work starts will state this clearly.

Exchanges are considered only for a damaged or incorrect piece, and only when the same or an agreed alternative is in stock.

If the replacement is not available, we will offer a refund for that line.

Approved refunds are sent to the original payment method. Online payments usually reflect in 5–7 working days after we process them. Cash on Delivery refunds are arranged by bank transfer once we have your account details.

Write to dhaagadori.com@gmail.com with your order number. We reply on working days and will tell you the next step.